THE LAW FIRM OF DENNIS P. BLOCK AND ASSOCIATES unlawful evictions
I was wrongfuly evicted by Dennis Block and my landlord. Dennis Block will file an eviction with no grounds. If this happens to you will have to file a written response to the court with a fee of $200 and you may want to hire an attorney. I borrowed the funds to do this since Dennis Block advised my landlord to evict me the day after I paid rent. My lawyer advised me to move out before the five days even with nowhere to go since this can effect credit ratings for minuium of fifteen years or even life. I’m now sueing my landlord and will also go after Dennis Block legally. I also found this site http://stopdennisblock.com/ to post complaints about Dennis Block that will file them with the Los Angeles County Bar Association, California Bar Association and the California State Attorney Generals office. Dennis Block must be stopped.
StubHub Sucks
So on August 3rd, I bought some Leonard Cohen tickets. For that reason, this may start a Leonard Cohen flamewar. Cohen’s awesome. But that’s not the point.
I bought the tickets on StubHub for almost five hundred bucks. Four tickets, Leonard Cohen, and my parents kind of met through his music–it’s a gift for them–so I’m cool with that. Now, on August 10th, StubHub charged me a second time for the $500.
“La dee da!,” I thought, a naive smile crossing my fresh, handsome face. “I’ll call them and sort this out.”
I call StubHub, and sit on hold for five minutes.
“One moment,” a voice said. I sat on hold for half an hour, then a dude picks up.
“Yeah, I was charged twice for a transaction.” I gave the number.
“Sir, it shows here that we tried to charge you 50 times.”
“Well, then, you messed up.”
“No, none of them have gone through except the most recent one.”
“OK, something’s wrong with the system, but I can prove it, I’ve got two emails from Paypal and I can send you screenshots of my Paypal and bank account.”
“I don’t have email, sir.” This is an Internet company. Head asplode.
I asked for someone with an email address, and was given the general support email. I emailed them all of the proof I had of the double-charge, then called PayPal, got an email from them confirming the double charge, and sent that to them. I then called back. Nobody would read the emails I’d sent, and kept saying they’d only charged once. The next day, I spoke to a manager, and he told me the situation had been “resolved” but would not say how. No refund to this point. Eventually, I told them I planned on posting on the Internet about this, and they said, quote, “you’re not the first person to say that sir.” I explained that when people say that, it’s not because you’re doing a good job, and the reason they’d heard it before was because they’re horse’s asses. I may not have used this exact language.
Finally, I went to my bank and filed fraud papers (my teller laughed and said that “they were really screwing with me,” which isn’t a great sign), which as a result stopped my PayPal account from working with my bank account. I work through Paypal, so this is a problem for me. Luckily, my bank’s pretty good, and they gave me provisional credit and waved overdraft fees that had resulted.
Last night, I emailed them with a request to cancel the tickets–friggin’ Craigslist would be safer–and links to a few places I’d posted this story online. Today, without any explanation, apology, or anything else, they refunded the second charge.
So my situation was resolved (sort of) after a bunch of threats and waiting on hold for over four hours, running around to banks and talking to Paypal customer service multiple times (btw, Paypal CS is awesome, though you do have to wait on hold for a little while). The purpose of this incessant griping is to try to let your readers know not to use StubHub, and to see if you guys had any similar stories about ‘em.
BTW, if someone from StubHub reads this, feel free to contact me.
VaporOutlet.com beware of false advertisement
Shocking as it may sound their are still some people who use vapors for legal products, we are one of them. We purchased a small vapor from the vaporoutlet.com and received on Monday. We were not satisfied with the product and contacted their number: 866-359-2869, on their website it is advertised to be “24/7 staff Expert Customer Service, 14 Day Return Policy” “Shop with confidence” Well, I am confident if you shop with them you won’t be happy. Anyways, after several call attempts we finally got someone on the phone today claiming to be the manager. He said there’s a 14 day return policy only works if the box is not opened? It does not claim that when you read it off their website. And to finish off of what might have been a loyal long time customer, he hung up to phone on me when I questioned his false advertisement on the website. He also said they don’t care if we make complaint. So I have made a complaint with BBB, comsumer complaints online, and blogs anywhere I can. I don’t want anyone wasting money on products that don’t work and a company that does not care about true customer service. Be careful of vaporoutlet.com
Laundry Service in Shangri-La Hotel
Last week, I took two of my sofa covers to the laundry service there for dry cleaning. Originally, I wanted to have them dry cleaned so that the white bleach spots on the fabric will be removed.
When I picked these up after they were washed, not only were the white spots were still there, new grey spots were on the fabric. I notified the laundry service and questioned them, about the grey spots on the fabric and they claimed that it was there in the first place.
The thing that frustrated the most was not the fact that they couldn’t clean the white spots, but the fact that they would not make me another one, along with the basis that it was paid in the first place.
I even called and queried about this and the reply that they gave me was that I was at fault and they would not even try to fix this.
The laundry supervisor informed us that the General Manager of Makati Shangri-La has also stated that there will not be any changes with the fabric that I have sent and returned it with the grey spots. They have accepted my money and has not removed the spots on the fabric. This was explained along with the fact that they are not responsible for the damages they have caused.
I took my things to the laundry service in Shangri-La and in the end, I had to pay for cleaning along with accepting the damage that they have given me. Is this the service that they can provide for me? If this is the case, then I do hope that everyone of your customers will be notified of your wrong doings. I would also like them to know that after they have handed their laundry to the laundry service, this is what happens. I do hope that I would be understood.
Skyped out of my credits
I recently went on vacation over the 4th of July and when I returned on the 7th, I found that my credits I had paid for on my Skype account became expired. Their policy states that I need to call any nuber once every 180 days. I, primarily, use their service to contact my boss and other employees while in other countries on business. After researching this policy, I found others who feel the same way about their policy. How can a company, such as Skype, take people’s money? They can and do without hesitation and will send you automated messages that tell you not to reply because it is a calloused “Please refer to our policy and shut the hell up about your lost money”. Personally, I don’t feel contacting their support was, well, supportive.
If Skype wishes to move ahead and beome a thriving business instead of a second-hand online phone service, it’s gonna have to take care of the people who take care of them. Repeat users who may find that they need to rack up the amount of time because they need to call a lot, may find themselves utterly disappointed. I am actually just venting my frustration on this blog in an attempt to create problems for Skype. I know this is something I will get over and the main reason how Skype can continue to uphold their tyrannical policy. It’s like a drug dealer who takes back the drugs they sold to you since you didn’t take them within 180 minutes of the time of purchase. Gift cards/certificates were like this for quite some time. This was found to be illegal.
I hate Skype. I will use Gizmo5 despite their adherence to a similar policy. Just out of spite. I’m sure it’s the same way when someone using Gizmo5 ends up switching to Skype for the same reason I have.
Ensight Merchant Services
I own a very small business as a clay artist in the Chicago area. I have run my business for about 9 years now, have had a couple different merchant accounts throughout the years, in November of 2007, I found Ensight Merchant Services. During the first few discussions with a sales associate (whom I hesitantly will not name here), Ensight was friendly, very affordable and seemed to be a class act.
Fast forward to December 2008, with a turn in the economy, the arts market suffering, I decided I did not require the merchant services account any longer as most of my transactions are with wholesalers where I did not need credit card processing. I contacted Ensight, was told they would fax me a cancellation form and all they required was a signature. I never received the fax. Called again, never received the fax. Finally sent my own fax authorizing the cancellation. Called to make sure they received it and I was assured everything would be taken care of to close my merchant account.
Now, a couple months go by, I have another place of employment, I have not closed my business or my business accounts as I have a website and other items that I still have auto-withdrawal banking for. I pay little attention to this checking account (shame on me) as the items are minimal in dollar amount.
Month after month I was still being charged for my merchant account and for credit card processing services. When I called Ensight in May, they directed me to Merchant Warehouse who told me they could not close the account without authorization from Ensight, told me to call Ensight. I called Ensight, I played coy, I played nice, then I had to turn up the defense since they dropped the ball back in December. After many back and forth phone calls, one of the representatives at Merchant Warehouse finally expedited the issue to a manager who forced the closing of the account and finally reimbursed me for the 6 months of charges.
Now it’s June 2009, I see I am still be charged for another amount that I found is seperate from the Merchant account, but for the credit card processing. I called Ensight, spoke with a gentleman who said he’d get back to me, 3 days go by, I call again, they can’t help me, they aren’t the ones charging me for teh c.c. processing, they just set me up with Authorize.net Gateway Billing, but they don’t provide the service, it’s a third party vendor. Now why was this information not disclosed to me during the first conversations I had with Ensight when I chose to do business with them. If they set me up with some services, I believe they should cancel all the services they proportedly provide or set me up with. When I asked for the number for Authorize.net, as I had never spoken with them before, believing in the past 2 years that I had been dealing with Ensight, the number I was given was to a phone sex talkline. Which needless to say didn’t help me at all and just pissed me off even more.
My point of this blog is two-fold, to inform small business owners of the risks of not knowing who is providing what services to you when engaging in business with other service providers. Why are these service providers not held liable for disclosing up front in a sales conversation with a prospective customer, the services they do and don’t provide and the extent to which they will assist you when you have difficulties? My other point and constant bone of contention is what in the world has happened to customer service and business relations? My issue did not even require that absurd of a solutions so as to give me the run around while fraudulently charging me for services I cancelled and no longer use and then to maliciuously give me a number to a sex talkline! I’m furious! Why can’t people just help people when they ask for it? If you work with customers, if you sell a product or service, you have a duty to perform to an ethial standard. Maybe I’m old fashioned, but maybe just maybe, this organization should have a scarlet letter placed on thier front door.
Secure-Delete Software & MyHelpHub.com are a scam
I just had an incredibly unpleasant and outright misleading experience dealing with myhelphub.com about secure-delete software and I want to share the story so no-one else gets stuck with a bill and no product.
I paid my money and recieved a link in my email to download the secure-delete software just like what was advertised. Once I clicked on the link and the installation window popped up, I ran the installation program and nothing happened. I don’t know what the problem was, be it my operating system or a glitch in their software, I wrote the company that I was having problems and because of the urgancy and time-sensitiveness of the project I was working on, I decided to purchase another service instead – and asked for a refund since the service didn’t work for me. Here is the initial email:
Hi brandon,
I have already downloaded another service because I needed to resolve the issue quickly. Please issue a refund of my payment and cancel my subscription.
Thank you!
I assumed this would be an easy task as I had not used their service and wrote an email only minutes after purchasing and attempting to install it…boy was I wrong! This was the beginning of a multiple-hour ordeal. Here is what what their representative sent back to my email:
Dear Yury,
Thank you very much for contacting us here at myHelpHub.com.
Unfortunately we do not allow refunds on this product. However, if you are experiencing issues, I am more than happy to assist you until we get this application working on your PC!Regards,
Brandon, myHelpHub.com
I tried to make it very clear that I wasn’t able to install the program, so I installed a different one and all I wanted was a refund. This was their reply:
Dear Yury,
Thanks for your message.I am sorry, as already indicated earlier we do not provide a refund on this product. Our installation records show that this was already downloaded and installed. If you have any problems with the software I am more than happy to assist you.
Regards,Brandon, myHelpHub.com
I have no idea how they could have records of me installing the program when I didn’t…that was the whole point of me contacting them. And what was more, they were trying to convince me that THIS particular product (secure-delete software) was not eligable for a refund. This is when I looked back at the contracts I had agreed to and found their return policy…I wrote back saying:
Brandon,
I have already spent a considerable amount of time trying to get your product to work and am now trying to get a justified refund for my disatisfaction due to problems with your software not working with my operating system. I have looked at your refund policy and I am 100% entitled to a full refund. I have included it below and it can be found at http://www.myhelphub.com/start/menu.aspx?a=licenseview
7 REFUND POLICY
7.1 If the SOFTWARE fails to operate or install
on the LICENSEE’s COMPUTER due solely to an error or
defect in the SOFTWARE, the SOFTWARE PROVIDER will
exchange the SOFTWARE or refund the LICENCE FEE paid by
the LICENSEE.7.2 The SOFTWARE PROVIDER may, in its absolute
discretion, provide a refund of the LICENCE FEE paid by
the LICENSEE, if the LICENSEE is dissatisfied with the
the SOFTWARE, provided the LICENSEE returns or
alternatively destroys the SOFTWARE.I do not wish to spoil relations with your company or take this matter any further, please issue a full refund as warranted by 7.1 and 7.2 of your return policy. It is up to your discretion to issue the refund, and I ask you kindly to do so.
I didn’t receive any response back for quite some time, so I logged into their live chat to speak with a representative. Once the rep appeared on my screen, I realized it was non-other than Brandon (the person I had been emailing back and forth with for the past couple of hours. The following is the copy-pasted discussion we had:
Welcome Yury! Please wait while we connect you with a member of our support team…
You’re now talking to Brandon from myHelpHub.com. The topic is : refund
Brandon> Hello and welcome to support chat! How can I help you today?
yury> Hi brandon, this is yury…we have been exchanging ticket emails
yury> about issuing a refund
yury> i just sent you another email with the return policy that states you are able to issue a refund
Brandon> Yes your message has been replied to already
yury> I looked at your refund policy and it states that you can issue one, is that not correct?
yury> hello?
Brandon> I am sorry, we do not issues refunds on this. In any case the reply to your mssages was immediate and so there is no special reason for disregarding this
yury> i havent received that email.
yury> can you please show me where it says that refunds are not issued for that particular product?
yury> I wasnt able to find it in any of the contracts i signed
Brandon> If a refund is offered on any product it will be stated on our website
yury> it is on the end-user license agreement: http://www.myhelphub.com/start/menu.aspx?a=licenseview
yury> section 7.1 and 7.2
Brandon> As I have already replied to you, I am sorry, we do not offer a refund on the product
yury> can i talk to a manager please?
Brandon> No manager is online
yury> do you realize that what you are telling me right now goes against the contract that I agreed to?
yury> and doing so can hold legal consequences?
Brandon> I have already replied to you. I am sorry, no refunds on this product
yury> when will you have a manager present that i can talk to?
Brandon> You may do that through the ticket
yury> how can i do that?
yury> just request a manager to contact me?
yury> hello?
Brandon> You may add any messages to the ticket
yury> and will it be forwarded to a manager if i request so?
Brandon> Yes
yury> thank you
Brandon> You are welcome.
Brandon> Thank you for contacting us here at myHelpHub.com.
As you can see, this was a very frustrating conversation and at the end of it all I wanted to do was speak with a manager (which Brandon assured me would happen if I created a support ticket for it)…I created the ticket asking for a manager to contact me for help and this was the last and final response…from non-other than Brandon again:
Dear Yury,
Thank you for taking the time to write to us again.
I am sorry, as already indicated earlier we do not provide a refund on this product. Our installation records show that this was already downloaded and installed. If you have any problems with the software I am more than happy to assist you.
If you had specific problems with the installation or use you may provide specific details regarding the same. I am afraid I cannot pass on general references to requests for refunds.
Regards,Brandon, myHelpHub.com
And this is when I decided to blog about the terrible experience I had with them. I realized that no manager would contact me and my money was lost…I will be monitoring my bank account very closely to make sure they don’t do even more damage and deceiving than they have already. I would advise anyone and everyone against using MyHelpHub.com and Secure-Delete Software.
-Yury
JetBlue is endangering its passengers.
I called JetBlue to see if I could change my flight to a later day because I just had the flu and may still be exhibiting symptoms of it. All you hear in the press right now is Swine Flu and it isn’t what I had, but the other passengers would not know that and I did not want to cause any undue hysteria.
That is exactly what I told JetBlue’s customer service representative and I asked if they would waive their change fee (which is $100.00) because of the prevailing circumstances. She said they would not. I asked to speak to a supervisor and I received the same response.
This is the reason I say that JetBlue is endangering its passengers. If a passenger has a contagious malady, said passenger is forced to fly in their infectious state as JetBlue does not provide due consideration for it. Given the attention Swine Flu has been getting these days, you would think my situation would have been given its proper merit, but that is not the case.
Sendoutcards.com is terrible to deal with
Not only does this business not deal in a professional manor they are very vindictive. I asked to have my representative transferred and they put me into voicemail 10-15 times and never returned a my calls. Then I got an email threatening me to cancel my account which they did. They didn’t stop there. After cancelling my account they took taped call recordings and sent them to my employer to get me terminated. They were very selective in which recordings they played to my employer by the way. As far as my lawyer can see it is illegal to take a recording that is deemed “for training purposes only” and use it for something else unless criminal activity was talked about. There was no criminal activity, they did this to get me fired. Be careful
EMPIRE BEAUTY SCHOOL HARRISBURG, PA
Not very honorable. My 18 year old daughter registered for a class in harrisburg, pa. She paid $100.00 for registration which she was told was refundable should the sallae Mae loan not come through. She was not told that in the fine print it said she had seven days to find out, or it was not refundable. My daughter was denied the loan and when she went to get a refund, she was told the time frame expired and there would be no refund. Yes, she signed a document and didn’t read it, but Empire School (The school director refused the refund) possibly having a new student in the near future could have given a refund to her till she saved the money. Instead, she feels she was ripped off because the saleswomen left out that detail. She told her half of the requirements to a kid just to make a sale. My daughter learned something in school today. Read anything you sign thoroughly before signing, don’t trust any salesperson know matter how motherly they look and let everyone know in PA how you were treated. The sales women (Mid 50’s) should be ashamed of herself taking advantage of a kid for commission. Empire Beauty school of Harrisburg, Pa must really need the money. It all works out best because I feel in my opinion that this behavior reflects the quality of the school and she could have spent thousands more. Paul Mitchell is availble in the Harrisburg, Pa area. I also contacted the CEO on his blog, but he has not responded. I also contact the BBB to see if they can help her.
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